Governing with Artificial Intelligence

Artificial intelligence (AI) is one of the most transformative forces of the 21st century, becoming an integral part of digital government worldwide. Governments’ use of AI can facilitate automated and tailored internal processes and public services; foster better decision making and forecasting; improve fraud detection; and improve public servants’ job quality and learning — with tangible impacts. This report explores 200 real-world examples of how governments are using AI across 11 core functions — from delivering public services and administering justice to fighting corruption, managing finances, and reforming the civil service. It highlights the unique opportunities and risks AI presents in government, delves into the challenges governments face when adopting these technologies, and offers insights into the enablers, safeguards, and engagement strategies needed to ensure AI is used in a trustworthy and effective way.